Privy Paws Terms of Service – Residential
1. Service Scope
Privy Paws provides pet waste removal services including scooping, sanitization, and deodorizing of outdoor areas. Services are available as one-time, weekly, or twice-weekly visits based on selected plans.
2. Scheduling & Access
Clients must provide clear access to the yard/property on scheduled service days. Missed visits due to locked gates or inaccessible areas are non-refundable but may be rescheduled at the company’s discretion.
3. Pet Safety & Containment
Pets must be secured indoors or in a separate enclosed area during service. Privy Paws is not responsible for lost or injured pets during service windows.
4. Aggressive Animals
Privy Paws reserves the right to refuse service if an aggressive or unsafe animal is present. If a dog becomes aggressive or escapes during service, our technician is authorized to protect themselves, including using physical force or exiting the property by any means necessary. The client agrees Privy Paws is not liable for injury to the animal or resulting property damage in such circumstances.
5. Cancellations & Pausing Service
Clients may cancel or pause recurring service with at least **7 days' notice**. Cancellations within 7 days may incur a prorated charge.
6. Inclement Weather
Services may be postponed due to severe weather, flooding, or unsafe conditions. Clients will be notified and rescheduled promptly.
7. Payment Terms
All invoices must be paid by the due date indicated. Late payments may result in suspended service. A reactivation fee may apply.
8. Yard Conditions & Hazards
Yards must be free from hazards including sharp objects, broken glass, or debris. Privy Paws reserves the right to refuse service if conditions are unsafe.
9. Missed Waste Disclaimer
While technicians make every effort to be thorough, occasional missed waste may occur. If so, notify us within 24 hours for a free touch-up.
10. Custom Quotes
Homes with over 4 dogs or yards exceeding ½ acre will be quoted individually. Prices are subject to change based on workload.
11. Treats & Updates
Technicians may leave treats with client permission and may send photo proof if requested after each visit.
12. Equipment Sanitization
All tools are sanitized between services to prevent cross-contamination.
13. Property Access & Damage Disclaimer
Privy Paws is not liable for damage caused by routine access to gates, fences, latches, or worn property infrastructure. The client acknowledges that repeated gate usage, normal wear, or weathered conditions may contribute to gate/fence failures. Privy Paws is not responsible for incidental damage to lawns, irrigation, turf, fences, or landscaping. Although all cleaning products used are pet-safe and turf-safe, Privy Paws is not liable for discoloration, plant die-off, or turf degradation that may occur.
14. Public Safety & Liability Waiver
Privy Paws is not responsible for injury, illness, allergic reactions, or adverse effects experienced by any person or pet who enters a serviced area during or after treatment. We are also not liable for slips, falls, or contact-related incidents in or around serviced areas. Clients agree to notify household members and guests to avoid treated areas during active service and shortly thereafter.
15. Acceptance of Terms
By scheduling service, the client agrees to these terms. Terms are subject to change with notice.
Privy Paws Terms of Service – Commercial
1. Service Scope
Privy Paws provides specialized pet waste removal and sanitation services for apartment complexes, HOAs, and commercial properties. This includes dog parks, designated pet relief areas, and shared greenspaces.
2. Service Frequency
Service is available on set schedules (Mon/Wed/Fri, Wed/Fri, or Fridays only), as agreed upon in contract. Alternate or custom schedules may be arranged.
3. Access & Site Conditions
Management must ensure service areas are accessible on scheduled days. Sites must be free from hazards, excessive debris, or unsafe conditions.
4. On-Site Behavior & Safety
Privy Paws technicians wear identifiable uniforms and follow safety protocols. However, Privy Paws is not liable for public access to work zones during or after treatment.
5. Aggressive Animals
Management must notify tenants to secure pets. If a loose or aggressive dog enters a service area, the technician may defend themselves, including using force or exiting the area. Privy Paws is not liable for injury to pets or property damage in these cases.
6. Cancellations & Adjustments
Any schedule changes must be made with at least **7 days’ notice**. Missed services due to access issues are non-refundable.
7. Invoicing & Payments
Invoices are issued monthly. Prepay discounts are available for quarterly or annual plans. Late payments may result in service suspension.
8. Damage & Liability
Privy Paws is not liable for damage to turf, irrigation, fencing, or landscaping caused by normal service activity. Clients acknowledge that our pet-safe sanitizers and deodorizers may cause discoloration or turf wear over time. We are not responsible for post-service claims of odor, health, or visual impact.
9. Public Safety Disclaimer
Privy Paws is not liable for slips, falls, health complaints, or chemical sensitivity reactions by residents, guests, or pets. Management is responsible for notifying residents of scheduled service and advising avoidance of treated areas.
10. Customization & Quote Variability
Pricing tiers are based on property size (100–199 units, 200–299, 300–399, 400+). Properties exceeding 400 units require a custom quote.
11. Referral Bonus & Discounts
Referral credits are available for management companies. Prepay discounts are offered for quarterly or annual payment plans.
12. Terms Acceptance
Engaging Privy Paws services indicates full acceptance of these terms. Terms may be updated with notice.